One workflow, multiple entry points
An exchange can start on the website or in Telegram. These are not separate systems for the team: orders follow a shared process, with interfaces tailored to each role.

Choose an exchange pair on the website or in Telegram.
Create an order and track its status in the customer interface.
Operators handle the queue in their portal; administrators manage access.
What the product looks like and how people use it.
Customers choose an exchange pair and track orders. Operators manage the queue; administrators handle settings and access.
How the data, integrations and service fit together.
Role-based access and service separation support multiple brands on a shared core. The website and bot use the same order workflows.
An exchange can start on the website or in Telegram. These are not separate systems for the team: orders follow a shared process, with interfaces tailored to each role.









Mobile journeys for a cryptocurrency product: markets, transactions and accounts. The focus is clear actions on a small screen.
An exchange service with a clear starting point: choose a pair, enter an amount and create an order. Rates, reserves and transaction status take priority.
An exchange-service website with exchange pairs, reserves and customer information. Public journeys are separated from operator workflows.